Customer Representative (Dutch & German-Speaking) - On Site NW02
Core
Handle incoming customer contacts via telephone, email, and chat to resolve user demands and maintain service levels.
Role type
Customer Service Representative
Builds
Customer support operations for clients in tech, finance, travel, fashion, and healthcare
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
Bilingual Dutch and German, advanced English, customer care, call management, SLA adherence, issue escalation
Preferred skills
Ownership mindset, process adherence
Technologies
Call management systems
Responsibilities
Take incoming customer contacts and solve users' demands, Log call details onto call management systems and provide response and resolution within SLA, Maintain service and product knowledge, Escalate potential service issues to Mentor, Follow all project processes and procedures, Ensure contractual SLA is maintained