ITSM ServiceNow Developer
Core
Own the health, performance, and scalability of an enterprise ServiceNow ITSM platform, focusing on configuration-first delivery and governance.
Role type
Senior ServiceNow ITSM Developer
Builds
Enterprise ITSM platform solutions, integrations, and CI/CD pipelines
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow development, ITSM processes (Incident, Change, Problem, Request), configuration-first development, integrations (REST, SOAP, webhooks), CI/CD pipelines, automated testing (ATF), platform upgrades, security controls, data model integrity
Preferred skills
ITIL v4 Foundation, ServiceNow certifications (CSA, CAD), architectural decision-making
Technologies
ServiceNow, Flow Designer, REST, SOAP, webhooks, ATF
Responsibilities
Maintain platform health and performance, manage upgrades and testing cycles, deliver configuration-based solutions, enforce platform standards and security, own CI/CD pipelines and deployment controls, collaborate with stakeholders on backlog and requirements
Seniority
Mid-Senior, hands-on IC
