Customer Service / Service Delivery Specialist
Core
Handling incoming customer enquiries, processing service orders, contracts, and spare parts, and managing invoicing for the DACH region.
Role type
Customer Service / Service Delivery Specialist
Builds
Service operations and billing processes for microscopy and imaging solutions
Domain
Life sciences, diagnostics, biotechnology, microscopy, imaging
Deliverable
client delivery
Required skills
Customer service experience, technical understanding of microscopy, SAP R/3 proficiency, Salesforce proficiency, MS Office proficiency
Preferred skills
International environment experience, structured approach, team-oriented approach
Technologies
SAP R/3, Salesforce, MS Office
Responsibilities
Handling incoming customer enquiries via telephone or email, Processing and tracking service orders, contracts, spare parts orders and returns, Timely invoicing for completed service orders in the DACH region
Seniority
Mid-level, several years of experience