ServiceNow Business Analyst
Core
Gather and analyze business requirements, design ServiceNow solutions, and ensure successful project implementation.
Role type
ServiceNow Business Analyst
Builds
ServiceNow solutions
Domain
IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
requirements gathering, gap analysis, process flow design, user story creation, stakeholder management, solution design, UAT support, project documentation
Preferred skills
ServiceNow Certified System Administrator, business analysis methodologies
Technologies
ServiceNow, Microsoft Word, Microsoft PowerPoint
Responsibilities
Collaborate with stakeholders to gather and document business requirements, translate business needs into functional and technical requirements, design and implement ServiceNow solutions, support user acceptance testing and deployment, provide guidance to junior business analysts, communicate project status and risks to stakeholders
Seniority
Mid-level, hands-on IC
