EC Pro Product Manager
Core
Analyze ServiceNow platform capabilities, customer requirements, and usage data to define product roadmaps and drive enhancements for ServiceNow-based solutions.
Role type
Product Manager (ServiceNow Platform)
Builds
ServiceNow platform enhancements, custom workflows, and integrated solutions
Domain
Enterprise Software / IT Service Management (ITSM)
Deliverable
product features
Required skills
ServiceNow platform expertise, product analysis, requirements translation, data-driven insights, stakeholder engagement, roadmap planning
Preferred skills
Agile methodologies, technical feature translation, cross-functional collaboration
Technologies
ServiceNow (Employee Center, ITSM, ITOM, SPM, HRSD, CSM)
Responsibilities
Conduct in-depth analysis of ServiceNow platform capabilities and third-party integrations; Collaborate with internal teams and external customers to gather requirements; Analyze usage data and service metrics to assess product effectiveness; Translate business needs into actionable product requirements and user stories; Prepare dashboards and reports on product performance and adoption metrics; Assist in testing new features and validating custom workflows.
Seniority
Mid-level, hands-on IC
