Senior Business Analyst- ServiceNow Artificial Intelligence
Core
Lead end-to-end analysis and delivery of ServiceNow AI capabilities, specifically Now Assist and Virtual Agent solutions, translating business needs into AI-enhanced workflows for global digital transformation.
Role type
Senior Business Analyst (ServiceNow AI/ML)
Builds
AI-enabled workflows, Now Assist features, Virtual Agent experiences, and AI-assisted knowledge management systems.
Domain
Enterprise IT / Digital Transformation / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
ServiceNow platform architecture, Now Assist/Virtual Agent configuration, AI/ML feature assessment, backlog management, requirements translation, agile facilitation, UAT coordination, stakeholder discovery, governance and compliance definition.
Preferred skills
Experience with agentic AI, predictive intelligence, document intelligence, third-party AI integration, conversation design, AI evaluation and monitoring frameworks.
Technologies
ServiceNow, Now Assist, Virtual Agent, Agent Assist, AIOps
Responsibilities
Lead stakeholder discovery for AI opportunities; define epics, features, and acceptance criteria for AI initiatives; shape product backlog with product owners; translate business processes into AI workflow requirements; drive conversation design for Virtual Agents; define requirements for AI-assisted knowledge management; partner with architects to ensure feasibility; capture non-functional requirements for AI features; document governance and compliance for AI; establish requirements for AI evaluation and monitoring; coordinate UAT end-to-end; support incident analysis and backlog conversion; facilitate agile ceremonies; support adoption readiness through training and change management.
Seniority
Senior, hands-on IC
