Account Delivery Manager (w/m/d)
Core
Managing assigned client accounts with a focus on application operations and development, strategic account planning, and contract management.
Role type
Account Delivery Manager
Builds
Long-term strategic account plans and service delivery solutions
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Portfolio management, stakeholder management, contract negotiation, conflict resolution, strategic planning, service quality improvement
Preferred skills
ITIL framework knowledge, technical or business administration background
Technologies
ITIL
Responsibilities
Manage assigned account portfolios, identify client needs and develop solutions, negotiate offers and handle contract administration, develop and implement long-term strategic account plans, improve service quality and client satisfaction
Seniority
Mid-Senior, hands-on IC
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