Partner Service Delivery Manager
Core
End-to-end service delivery and operational governance for reseller partnerships, ensuring onboarding, migrations, and ongoing operations are accurate, compliant, and on time.
Role type
Senior Partner Service Delivery Manager
Builds
Operational integrity and delivery timelines for global reseller partners and their end clients
Domain
HR Technology / Global Workforce Solutions
Deliverable
client delivery
Required skills
Project management, risk identification, stakeholder expectation management, cross-functional coordination, process improvement, operational compliance, multi-workstream management
Preferred skills
Legal or accounting background, experience with global payroll and benefits, consulting experience
Technologies
None stated
Responsibilities
Lead onboarding and migration projects for reseller partners and their clients; Manage day-to-day operational queries across payroll, invoicing, and compliance; Coordinate with internal teams including Payroll, Legal, Technical Support, Benefits, and Product; Identify risks and proactively keep delivery on track; Recommend scalable process improvements for recurring operational challenges
Seniority
Senior, hands-on IC