Support Engineer
Core
Provide technical support for Label Studio, an open-source data labeling and evaluation platform used by AI teams to create datasets and evaluate models.
Role type
Support Engineer (SaaS/Developer Platform)
Builds
Label Studio platform (data labeling/evaluation tool)
Domain
AI/ML data infrastructure
Deliverable
client delivery
Required skills
debugging, Python, JavaScript, AWS (EC2, S3, Lambda, IAM), cloud computing, API troubleshooting, containerized systems
Preferred skills
Kubernetes, ML/AI workflows, data labeling pipelines, REST APIs
Responsibilities
Diagnose and troubleshoot software issues via tickets and logs, collaborate with Product/Engineering to resolve issues, create internal and external documentation, proactively identify process improvements, provide structured customer updates
Seniority
Mid-level (3–5 years experience)
