ServiceNow Administrator
Core
Administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment.
Role type
ServiceNow Administrator
Builds
IT services platform functionality and integrations
Domain
IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration, ServiceNow module configuration, requirements analysis, system integration (REST, Web Services, SSO, LDAP), technical documentation, incident resolution, gap analysis
Preferred skills
ServiceNow on-premise environment experience, solution design, process standardization
Technologies
ServiceNow, Windows, REST, Web Services, SSO, LDAP
Responsibilities
Administer and maintain the ServiceNow platform, Configure and optimize ServiceNow modules, Analyse requirements and support implementation of new functionalities, Ensure proper integration with external systems, Maintain platform consistency and configuration quality standards, Support incident resolution and troubleshooting, Create and maintain technical documentation and SOPs, Contribute to gap analysis and continuous improvement initiatives
Seniority
Mid-Senior, hands-on IC
