Account Manager - SaaS
Core
Manage a portfolio of enterprise customers in Australia and New Zealand, acting as a trusted advisor to ensure they derive maximum value from the Protecht ERM platform while driving retention and growth.
Role type
Account Manager (B2B SaaS)
Builds
Customer relationships, retention, and revenue growth within the Protecht ERM platform
Domain
Enterprise Risk Management (GRC) / SaaS
Deliverable
client delivery
Required skills
Account management, stakeholder management, business needs analysis, cross-sell/upsell strategy, contract negotiation, RFP response, CRM management
Preferred skills
Experience with GRC/ERM systems, experience in professional services
Technologies
Salesforce CRM, Microsoft Office Suite, Microsoft Teams, Trello
Responsibilities
Conduct regular customer health checks and quarterly business reviews, present and recommend solutions to Risk and Compliance stakeholders, lead renewal discussions and contract negotiations, respond to RFPs and develop customer proposals, proactively resolve customer escalations, maintain accurate account records and pipeline in Salesforce
Seniority
Mid-level (2–5 years experience)