SMB Account Executive (Greater China Region)
Required skills
BA/BS degree or equivalent experience, At least 2 years of B2B sales or solution engineering experience, Bilingual proficiency in English and Mandarin, Experience in managing and expanding customer relationships at various levels, Strong presentation, negotiation, and deal closing skills, Strong account research, prospecting, and customer outreach skills, Experience creating and leveraging territory plans, Knowledge of industry trends and the ability to build relationships with key decision makers, Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously, Entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth
Preferred skills
Cantonese ability
Technologies
Responsibilities
Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion, Manage and nurture customer relationships ensuring high satisfaction and retention levels, Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability, Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion, Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases, Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce, Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals, Collaborate with internal teams to enhance sales strategies and streamline sales execution, Exceed weekly and monthly activity and pipeline KPIs
Seniority
Domain
SaaS, Customer Relationship Management, Sales
