Technology Workplace Ops & Support, Associate
Core
On-site IT support technician providing desk-side assistance for end-users in the Sao Paulo office, managing hardware, peripherals, and meeting room technology.
Role type
Associate Desk Side Support Technician
Builds
Reliable day-to-day operations for end-users in the Sao Paulo office
Domain
Corporate IT Support / Workplace Operations
Deliverable
client delivery
Required skills
Windows endpoint troubleshooting, ticket-queue management (ServiceNow), root-cause analysis, hardware asset management, meeting room technology support, bilingual communication (Portuguese/English)
Preferred skills
ServiceNow expertise, endpoint deployment tools, ITIL practices, video conferencing solutions support
Technologies
ServiceNow, Windows, A/V equipment
Responsibilities
Provide desk-side support for laptops, desktops, mobile devices, and peripherals; resolve incidents and fulfill service requests within SLAs; conduct root-cause analysis and escalate complex issues; manage hardware asset lifecycle; support small-scale deployments and desktop changes; participate in AI adoption initiatives.
Seniority
Associate, hands-on IC