Diffly - Customer Success & Program Manager
Core
Building the Customer Success function and managing strategic win-loss analysis programs for B2B clients to improve their sales conversion rates using AI-driven insights.
Role type
Customer Success & Program Manager
Builds
Win-loss analysis programs, client onboarding, and strategic recommendations for B2B sales teams
Domain
B2B SaaS, Sales Intelligence, Win-Loss Analysis
Deliverable
client delivery
Required skills
Customer success management, program management, strategic consulting, stakeholder management, data analysis, interview facilitation, project management
Preferred skills
Experience in early-stage startups, fluency in French and English, ability to synthesize qualitative data, cross-functional collaboration
Technologies
AI transcription tools, win-loss analysis platforms
Responsibilities
Lead client onboarding and ensure strategic account follow-up, conduct in-depth win-loss interviews with prospects and clients, supervise AI-generated transcript quality and actionable summaries, manage upsell/cross-sell opportunities, provide strategic recommendations to optimize client sales programs, communicate with diverse stakeholders from CEOs to CMOs