Account Director
Core
Manage a portfolio of high-value Enterprise accounts (10–20) to drive long-term customer success, revenue growth, and strategic alignment with C-suite priorities.
Role type
Senior individual contributor Account Director
Builds
Enterprise SaaS solutions for highly regulated firms (cloud archiving, surveillance, eDiscovery, analytics)
Domain
Enterprise SaaS / Information Security & Compliance
Required skills
Enterprise account management, C-suite relationship building, complex contract negotiation, cross-functional leadership, strategic planning, churn risk mitigation, CRM proficiency
Preferred skills
SalesForce experience, multi-line of business scope, regional scope management
Responsibilities
Develop and execute multi-year success and growth plans; Build and maintain direct relationships with C-suite stakeholders; Lead in-person Executive Briefings and Business Reviews; Negotiate and close complex, high-ARR renewals; Identify and drive cross-sell/up-sell opportunities; Partner with Product Leadership to inform roadmap prioritization
Seniority
Senior, hands-on IC