Customer Experience Manager Healthcare (regio Den Haag/Rotterdam)
Core
Strategic commercial manager bridging key Healthcare accounts with the organization to ensure smooth collaboration, translate agreements into contracts and operational plans, and optimize customer relationships for value creation.
Role type
Senior Account Manager / Customer Experience Manager
Builds
Strategic commercial plans, standardized service delivery, contracts, and operational plans for Healthcare clients
Domain
Healthcare / Commercial Services / IT Service Management
Deliverable
client delivery
Required skills
Commercial strategy development, contract management, SLA definition, stakeholder management, risk identification and mitigation, service design, process improvement, relationship building, market opportunity analysis
Preferred skills
Experience with ITIL/ITSM, Agile methodologies, KPI structuring, service/chain management, persuasive communication, proactive risk-taking
Technologies
ITIL, ITSM, Agile
Responsibilities
Develop and execute commercial strategies for key Healthcare clients; Translate customer agreements into standardized service delivery, contracts, and operational plans; Maintain and expand customer relationships as the primary point of contact; Identify commercial opportunities and process improvements; Manage risks and advise internal stakeholders on mitigation and escalation
Seniority
Senior, hands-on IC
