Customer Success Manager, Mid-Market (German-speaking)
Core
Own and grow a portfolio of mid-market customers in the DACH region, driving renewals, expansions, and long-term customer outcomes for a security compliance automation platform.
Role type
Mid-market Customer Success Manager (B2B SaaS)
Builds
End-to-end implementation of compliance frameworks (ISO 27001, GDPR, TISAX, SOC 2) and scalable customer success processes.
Domain
Cybersecurity, Compliance, GRC, B2B SaaS
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Net Revenue Retention (NRR) ownership, complex stakeholder management, commercial negotiation, account planning, QBR execution, process improvement, HubSpot proficiency
Preferred skills
Experience in compliance, information security, or risk management; building CS processes from scratch
Technologies
HubSpot
Responsibilities
Own renewals and expansion for mid-market accounts; guide customers through compliance framework implementation; build and maintain account plans; run structured renewal cycles and QBRs; identify and drive upsell opportunities; translate complex security topics into business value; create and improve CS playbooks and templates.
Seniority
Mid-level, hands-on IC
