Service Delivery Manager de Tecnologia (Hibrido en Terrassa)
Core
Manage and evolve IT services (Communications, Systems, Workplace) for a global multinational, ensuring high availability and operational quality across distributed centers.
Role type
Service Delivery Manager (IT Operations & Project Coordination)
Builds
IT service stability, project deployments, and operational process optimization for a global network of operational centers.
Domain
IT Operations / Telecommunications / Gaming & Retail Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
IT service management, project coordination, network infrastructure (LAN/WAN/Voice), systems virtualization, workplace management (Azure AD, Intune, M365), ITIL, Agile methodologies, incident management, change management, risk mitigation, stakeholder communication, cross-functional coordination
Preferred skills
Retail environment experience, Gaming/Casino technology ecosystem knowledge (slots, table systems, jackpots, cashless, TITO, player tracking, CCTV, regulatory systems)
Technologies
Azure AD, Intune, M365, LAN, WAN, Voice, Virtualization, CCTV, TITO
Responsibilities
Capture and translate business needs into technical requirements; lead medium-to-scoped technology projects; monitor and resolve incidents; optimize operational processes and service standards; prepare documentation and periodic reports for committees; coordinate external providers and internal technical teams.
Seniority
Mid-Senior, hands-on IC
