IT Technical Program Manager
Core
Senior IT Technical Program Manager responsible for owning IT program delivery enabling new site openings, facility upgrades, and workplace technology across Zipline's operational footprint.
Role type
Senior IC IT Technical Program Manager
Builds
IT infrastructure, workplace technology, and site deployment solutions for autonomous logistics operations
Domain
Logistics, Aviation, Autonomous Systems, IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT infrastructure management, enterprise networking, access control/physical security systems, AV/conferencing, endpoint provisioning (MDM), monitoring/alerting, cross-functional coordination, vendor management, risk mitigation, launch readiness planning, stakeholder escalation
Preferred skills
PMP, PgMP, or equivalent delivery certification
Technologies
Jira, ServiceNow, Smartsheet
Responsibilities
Own end-to-end IT program delivery for office/site openings and facility upgrades; Create and operate IT intake, prioritization, and capacity-planning cadence; Build and maintain project plans with clear owners, milestones, and risk mitigations; Coordinate cross-functionally with Facilities, Real Estate, Construction, and external vendors; Drive vendor scopes, SLA definitions, and performance remediation; Ensure solutions are supportable, secure, and instrumented for operational monitoring; Run launch readiness reviews and post-launch retrospectives; Measure and report program outcomes including launch readiness gates and vendor SLA adherence
Seniority
Senior, hands-on IC