Service Delivery Manager (Billingual: English/Japanese)
Core
Provide operational oversight for Managed Services customers, handling high-priority projects, incidents, and service requests.
Role type
Service Delivery Manager (Managed Services)
Builds
Operational stability and service delivery for Managed Services customers
Domain
IT Infrastructure Services / Managed Services
Deliverable
client delivery
Required skills
ITIL Service Management, incident management, project coordination, stakeholder communication, customer relationship management, on-call support management
Responsibilities
Integrate with Managed Services teams and customers; act as escalation point for operational requests; provide operational oversight; attend internal and external customer meetings; participate in new customer onboarding
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