Account Support Officer
Core
Build and manage relationships with key B2O accounts across the MENA region, supporting onboarding, delivery, and ongoing management for businesses, schools, universities, and government organisations.
Role type
Account Support Officer (B2O)
Builds
Account growth, retention, and improved service delivery through data-driven insights and proactive support.
Domain
International education and cultural exchange (British Council)
Deliverable
client delivery
Required skills
Client account management, relationship management, data reporting, contract administration, stakeholder coordination
Preferred skills
Sales or Marketing qualifications, B2O sales experience in education/government, English Language Teaching experience, Salesforce/CRM familiarity
Technologies
Salesforce or similar CRM
Responsibilities
Support successful onboarding, delivery, and ongoing management of B2O accounts; Provide accurate reporting and operational support to strengthen account performance; Build and maintain strong relationships with partner organisations while supporting business development; Ensure effective administration of invoices, payments, contracts, and supplier documentation
Seniority
Individual Contributor, fixed-term contract