E+ Customer Experience Officer
Core
First point of contact for applicants, beneficiaries, and stakeholders, providing high-quality support via phone, email, and digital channels for the Erasmus+ programme.
Role type
Customer Experience Officer
Builds
Efficient, transparent, and customer-centred service for Erasmus+ participants and partners
Domain
International education and cultural exchange
Deliverable
client delivery
Required skills
Customer service, communication, issue resolution, record keeping, data protection compliance, feedback analysis
Responsibilities
Act as the first point of contact for customer enquiries across phone, email and digital channels; Provide accurate information and guidance in line with programme policies and service standards; Resolve straightforward issues promptly and escalate more complex cases when required; Maintain accurate records, case notes and customer information within internal systems; Ensure compliance with data protection, confidentiality and information governance requirements; Capture customer feedback and identify recurring themes or service improvements.