Customer Service Representative
Core
Deliver consistent, high-quality customer service across face-to-face, phone, email, web chat, and social media channels while managing enquiries, registrations, complaints, and transactions.
Role type
Customer Service Representative (First-line support)
Builds
Customer journeys and service experiences for the British Council's global audience
Domain
International Education & Cultural Exchange
Required skills
Customer-facing communication, CRM system proficiency, data entry accuracy, complaint resolution, sales cross-selling, payment processing, regulatory compliance
Preferred skills
Service-to-sales conversion experience, digital tool proficiency, feedback analysis
Responsibilities
Handle customer enquiries and complaints across multiple channels, maintain accurate data entry in CRM systems, identify opportunities to recommend products and services, manage payments and refunds, provide feedback on customer needs for continuous improvement.
Seniority
Individual Contributor, Entry to Mid-level