Associate - Operations
Core
Deliver exceptional customer service and ensure operational efficiency for British Council customers via voice, email, and chat channels.
Role type
Associate - Operations (Customer Service)
Builds
Customer support operations for British Council
Domain
Education & Cultural Exchange
Deliverable
client delivery
Required skills
Customer service principles, multi-channel communication (voice, email, chat), MS Office, keyboard handling, information security compliance, ISO 27001 awareness, incident management
Preferred skills
None stated
Technologies
MS Office
Responsibilities
Handle customer enquiries with professionalism and empathy, meet agreed service levels, manage account access requests, monitor access controls, ensure timely closure of incidents within SLAs, maintain accurate records in line with regulatory requirements, support audit readiness
Seniority
Junior, 0-6 months experience