Executive - Operations
Core
Handle customer enquiries effectively to provide a positive experience and support business growth for British Council customers.
Role type
Customer service operations specialist
Builds
Customer support operations for British Council's education, arts, and language services
Domain
Education & Cultural Exchange
Deliverable
client delivery
Required skills
Customer service, backend operations, product knowledge, information security compliance, incident management
Preferred skills
Experience in blended process environments
Technologies
British Council systems
Responsibilities
Handle customer enquiries promptly and accurately, ensure customer satisfaction, adhere to information security policies, manage user access, maintain proper records, resolve incidents within SLAs
Seniority
Junior, individual contributor
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