Agente de Atendimento CX - Bilíngue (Espanhol)
Core
Customer Experience agent handling customer support via digital channels and analyzing root causes of requests to resolve low-to-medium complexity issues.
Role type
Customer Support Agent
Builds
Customer support interactions and service recovery
Domain
E-commerce / Digital Services (via careerplan.io/jobs/4651585101-agente-de-atendimento-cx-bilingue-espanhol-at-hotmartcareersbr)
Deliverable
client delivery
Required skills
CRM tools, digital channels (WhatsApp, email, chat), Spanish fluency, root cause analysis, policy interpretation, stakeholder communication
Preferred skills
Google Workspace, multi-platform navigation, LGPD compliance knowledge
