Customer Service Representative
Core
First point of contact for customers across multiple channels, resolving enquiries, registrations, and transactions while promoting relevant products.
Role type
Customer Service Representative
Builds
Seamless customer experiences and operational processes
Domain
International education, culture, and language services
Deliverable
client delivery
Required skills
Multi-channel communication, customer enquiry resolution, transaction processing, CRM system usage, data accuracy, compliance adherence
Preferred skills
Service-to-sales support, proficiency with digital tools and online registration systems
Responsibilities
Provide friendly and efficient support via face-to-face, phone, email, web chat, and social media; manage bookings, payments, and refunds; maintain accurate customer records; identify sales opportunities; contribute customer insights for service improvement