Senior Consultant Conversational AI (m/w/d)
Core
Senior Consultant driving strategic decisions and implementation of Conversational AI solutions for clients, focusing on Customer Service transformation via Chat and Voice channels.
Role type
Senior IC consulting engineer (Conversational AI)
Builds
Customer Experience solutions in Conversation Design and NLU models
Domain
Consulting, Artificial Intelligence, Customer Service
Deliverable
production ML models
Required skills
Conversational AI expertise, Javascript, Python, Customer Contact Center operations, Conversational Design, Operating Models, Change management, Incident management
Preferred skills
Technology or Business specialization, Analytical competence, Proactive work style
Technologies
Javascript, Python
Responsibilities
Design and implement Chat and Voice channel solutions, Drive Customer Experience optimization in Conversation Design and NLU models, Build Conversational AI Competence Centers and Operating Models, Coordinate Change Requests and Incidents, Support program rollouts
Seniority
Senior, hands-on IC
