Software Engineer, Agents
On-site
Core
Design and build AI agents to manage complex customer interactions and drive retention, outperforming human agents.
Role type
Senior IC software engineer (AI agents)
Builds
Mission-critical AI agents for enterprise customers
Domain
Conversational AI, Customer Experience
Deliverable
production ML models | product features
Required skills
Python, TypeScript, asynchronous programming, system debugging, complex system design
Preferred skills
multi-modal models, cross-customer trend analysis, large-scale model integration
Technologies
Python, TypeScript
Responsibilities
Design and build AI agents for complex customer interactions, identify cross-customer trends to guide platform evolution, experiment with and integrate latest text and voice models at scale
Seniority
Senior, hands-on IC
