Agent Experience Designer
Core
Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels to improve agent quality and naturalness.
Role type
Senior IC Agent Experience Designer (Voice & Conversation)
Builds
AI agents for personalized customer interactions across voice, chat, email, and SMS channels
Domain
Conversational AI, Voice Technology, Enterprise Software
Deliverable
production ML models | product features
Required skills
Voice experience design, conversation design, LLM/NLU migration, RAG functionality, evaluation framework building, QA processes, cross-functional collaboration
Preferred skills
TTS provider experience, speech synthesis tools, frontier AI deployment, multilingual fluency (Spanish)
Technologies
LLMs, NLU systems, RAG, TTS providers, speech synthesis tools
Responsibilities
Advise customers and internal teams on conversation design and voice selection; Evaluate and iterate on voice quality across providers, languages, and use cases; Build playbooks, rubrics, and evaluation frameworks; Partner with Engineering and Product to translate field insights into platform improvements; Enable the Customer team to apply strong design judgment independently; Share learnings and create documentation on best practices
Seniority
Senior, hands-on IC