Service Delivery Manager (Applications)
Core
Manage service delivery for applications by coordinating with infrastructure teams, supporting large-scale activities, and ensuring operational efficiency.
Role type
Senior Service Delivery Manager (Applications)
Builds
Operational solutions for applications and their interfaces with infrastructure
Domain
IT Operations / Application Management
Required skills
Application operations, Process management, Incident management, Operating procedure development, System documentation, Budget and timeline management, Cross-team collaboration, Proposal preparation
Preferred skills
Heterogeneous computing environments, Health IT solutions, Project Management, ITIL Service Management
Technologies
None explicitly stated
Responsibilities
Translate business and application requirements into solutions, Coordinate user access reviews and disaster recovery exercises, Support system maintenance and high severity incidents, Develop operating procedures, Document application interfaces, Manage relationships between application and infrastructure teams, Prepare proposals for funding
Seniority
Senior, hands-on IC
