Sr Assistant, Front Office SCDMNT with Spanish language skills
Core
Senior Assistant managing daily customer service front office operations, portfolio management, billing, orders, payments, and dispute resolution for the Spanish market.
Role type
Senior Customer Service Operations Specialist
Builds
Customer service excellence and operational efficiency for the Spanish Business Unit
Domain
Consumer Goods / Beverage Distribution
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Client portfolio management, SAP, Order to cash process, Financial analysis, Dispute resolution, Collections management, Reporting tools (Excel, PowerBI)
Preferred skills
Process improvement, Internal control compliance, Customer portal training
Technologies
SAP, Excel, PowerBI, BW, BI
Responsibilities
Manage assigned customer portfolio and direct phone communication regarding billing, orders, and payments; Diminish bad debt risk by increasing collections; Analyze and resolve customer disputes; Handle customer queries via telephone, email, and portal; Support monthly and annual closing activities; Train customers on the Customer Portal; Proactively identify process improvements.
Seniority
Senior, hands-on IC