Sr Assistant, Front Office with Spanish language skills
Core
Senior Assistant managing daily customer service front office operations, billing, orders, and payments for the Spanish market.
Role type
Senior Customer Service Operations Specialist (via careerplan.io/jobs/563087417261794-sr-assistant-front-office-with-spanish-language-skills-at-ccep)
Builds
Customer service excellence and efficient order-to-cash processes for the Spanish Business Unit
Domain
Consumer Goods / Beverage Distribution
Deliverable
client delivery
Required skills
Client portfolio management, SAP, Order to cash process, Financial analysis, Dispute resolution, Collections management
Preferred skills
Reporting tools (Excel, PowerBI), Process improvement, Internal control compliance
Technologies
SAP, Customer Portal (MyCCEP)
Responsibilities
Manage assigned customer portfolio and direct phone communication regarding billing and orders; Analyze accounts and process disputes; Engage management for critical account deterioration; Handle customer queries via multiple channels; Support monthly/annual closing activities; Train customers on self-service portals.
Seniority
Senior, hands-on IC