Field Service Engineer - Manchester, New Hampshire
Core
Technical expert and trusted advisor for Ford and Lincoln dealerships, diagnosing vehicle concerns, improving service processes, and ensuring excellent customer ownership experiences.
Role type
Senior Field Service Engineer (Automotive)
Builds
Improved dealership service performance, repair quality, and technician capabilities for Ford and Lincoln dealerships.
Domain
Automotive after-sales service and dealership operations
Deliverable
client delivery
Required skills
Automotive diagnosis and repair, dealership service management, technical training, dispute resolution support, process analysis, warranty compliance, manual transmission operation, travel management
Preferred skills
Ford/Lincoln specific technical training, ASE certifications (A, C, E, G, H, L, T, X series), heavy truck/diesel experience, independent problem-solving, influence without authority
Technologies
Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
Responsibilities
Conduct routine dealership visits to review service department health and repair trends; provide in-dealership repair assistance and lead diagnosis for difficult vehicles; support legal counsel and dispute resolution teams; coach dealership technicians and management on training and process improvements; analyze root causes of repair challenges; optimize warranty expenditures and service processes.
Seniority
Senior, hands-on IC