ASE Master Certified Techline Support Specialist 1
Core
Provide technical support and diagnostic guidance to dealership service technicians for Nissan and Infiniti vehicles via email, phone, and chat.
Role type
Senior IC automotive technical support specialist
Builds
Technical support responses, incident reports, and countermeasure procedures for vehicle maintenance and repair
Domain
Automotive / Aftermarket Support
Required skills
ASE Master certification, OEM certification, automotive repair knowledge, technical manual usage, database search, report writing, customer perspective analysis
Preferred skills
AA degree, 3+ years retail repair experience, 1+ years professional experience, PC applications, 30wpm typing
Technologies
Technical service manuals, PC applications (word processor, spreadsheet), database systems
Responsibilities
Reply to TECH LINE cases and chat lines from dealership technicians; document and analyze new vehicle incidents; search databases for similar cases; provide feedback on countermeasure procedures to internal departments
Seniority
Mid-level, hands-on IC
