ASE Master Certified Techline Support Specialist 1
Core
Provides technical support and diagnostic guidance to dealership service technicians for Nissan and Infiniti vehicles via email, phone, and chat.
Role type
Technical support specialist (automotive)
Builds
Technical support for dealership service teams
Domain
Automotive retail repair and maintenance
Deliverable
client delivery
Required skills
ASE Master certification or OEM certification, automotive maintenance and repair knowledge, technical service manual proficiency, database search and reporting, customer needs analysis, PC applications and typing (30wpm)
Preferred skills
AA degree or equivalent technical training
Responsibilities
Respond to TECH LINE cases and chat inquiries from dealership technicians, document and analyze new vehicle incidents for engineering reports, provide technical direction on vehicle maintenance and repair, update and close out technical reports, provide feedback on countermeasure procedures to Nissan departments
Seniority
Mid-level, hands-on IC