Supportmitarbeiter (m/w/d) 1st Level Support [Kziff. RM9232]
Core
1st Level IT support specialist handling incident intake, triage, and resolution via various channels.
Role type
1st Level IT Support Engineer
Builds
IT support services for internal users
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
Incident management, Ticketing systems, OS administration, Networking, Backup solutions, Active Directory, Standard software support
Preferred skills
Wiki maintenance, Remote support tools, Team collaboration
Technologies
Remedy, ServiceNow, Jira, Active Directory
Responsibilities
Accept and log incidents in the ticketing system, Evaluate incident categories, Resolve issues via email, phone, remote, or screenshare, Maintain the Solution Wiki, Escalate complex incidents to 2nd-Level Support