Customer Success Manager
Core
Ensuring success, satisfaction, and value realization for Energy Companies using Global Oil & Gas SaaS solutions.
Role type
Customer Success Manager
Builds
SaaS engineering applications hosted on Azure
Domain
Oil & Gas / SaaS
Deliverable
client delivery
Required skills
Needs assessment, customer engagement, product expertise, value realization, adoption and onboarding, issue resolution, renewal and upsell, feedback collection, user training, performance metrics, team leadership
Preferred skills
Technical aptitude, data analysis, adaptability
Technologies
Azure, web browsers, mobile platforms
Responsibilities
Collaborate with customers to understand business objectives and desired outcomes; Serve as primary point of contact for inquiries and escalations; Guide customers through onboarding and adoption; Resolve customer issues and escalate technical problems; Own renewal and upsell opportunities with sales teams; Gather customer feedback for product improvement; Facilitate training sessions and develop self-help resources; Monitor KPIs related to satisfaction and retention; Manage and mentor other Account Managers and Customer Success resources.
Seniority
Mid-Senior, hands-on IC with potential leadership
