German-speaking Customer Success Manager /Account Manager (m/f/d) -Mid-Market
Core
Managing mid-market customer relationships to drive retention, expansion, and adoption of an AI-powered HR platform.
Role type
Mid-market Customer Success Manager (B2B SaaS)
Builds
Customer success operations, product feedback loops, and revenue growth for mid-market clients
Domain
HR Technology / People Operations / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer relationship management, net revenue retention, SaaS customer experience, HR best practices, CRM systems, customer success platforms, data-driven decision making
Preferred skills
HR tech experience, high-growth startup environment
Technologies
Salesforce, HubSpot, Gainsight, ChurnZero
Responsibilities
Proactively manage customer relationships to minimize churn and identify expansion opportunities, Own customer renewals and drive net revenue retention, Monitor and improve customer success KPIs including NRR and adoption rates, Gather feedback and user stories to improve the product, Work closely with product and engineering teams to improve the platform
Seniority
Mid-level, hands-on IC
