Customer Operations Senior Finance Team Lead (US)
Core
End-to-end oversight of US Accounts Receivable, collections, and customer service operations to ensure timely cash application, accurate invoicing, and efficient payment cycles.
Role type
Senior Team Lead, Customer Operations (Finance)
Builds
Cash flow stability, compliant billing processes, and optimized service delivery for global customers.
Domain
Semiconductor manufacturing / Financial Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Accounts Receivable management, Collections strategy, Team leadership, SAP ECC/S4HANA, Process improvement (Lean), US GAAP compliance, Cross-functional stakeholder management
Preferred skills
LEAN training (Yellow/Black belt), RPA implementation, Dispute management tools
Technologies
SAP ECC, SAP S/4 HANA, RPA, Customer portals
Responsibilities
Oversee AR and collections activities to ensure timely cash application; Monitor and drive key performance indicators (DSO, aging, overdue trends); Lead escalations and coordinate cross-functionally with Service, Sales, and Customer Operations; Implement standardized procedures and internal controls across AR and CS operations; Lead, develop, and coach a hybrid team (AR/Collections and CS); Drive automation initiatives using SAP and RPA.
Seniority
Senior, hands-on IC with team leadership
