Senoir Manager_CCS Operations Authority - Pune
Core
Own operational decision-making for CCS production services, ensuring service stability, governance, risk control, and operational readiness across retained teams and managed service partners.
Role type
Senior Manager, IT Operations & Service Governance
Builds
Stable, governed CCS production services for Vodafone Group and partner markets
Domain
Telecom Operations (OSS/BSS), Managed Services, IT Service Management
Deliverable
dashboards & analysis
Required skills
IT Operations, Service Management, SRE, Incident Management, Problem Management, Change Management, Release Management, ITIL, Operational Risk Management, Stakeholder Management
Preferred skills
Telecom OSS/BSS, Managed Services, SRE models, Oracle, CRM, Middleware, Cloud, Digital platforms, ServiceNow, Jira, Splunk, Dynatrace, Grafana, AppDynamics
Responsibilities
Govern CCS production services, operational processes, standards, controls and service quality; Lead operational governance forums and service review meetings; Provide operational leadership during P1/P2 major incidents; Review high-risk production changes and approve operational readiness; Define readiness criteria for monitoring, alerting, runbooks, support procedures and knowledge articles; Monitor SLA, KPI, MTTR, recurring incidents, availability, reliability and operational trends; Govern managed service and supplier performance; Drive problem management, RCA quality, automation, observability and operational excellence initiatives
Seniority
Senior, hands-on IC with management responsibilities