Technology Business Relationship Partner - VOIS
Core
Strategic account management and business relationship partner for VOIS (Vodafone Intelligent Solutions), acting as the primary point of contact for customer enquiries, issues, and escalations while driving transformation and growth.
Role type
Senior Technology Business Relationship Partner
Builds
Next-generation solutions and services for Vodafone Group, local markets, and partner markets
Domain
Telecommunications / Shared Services
Required skills
Strategic stakeholder management, IT service management principles, business case development, demand management, financial governance, change request management, service delivery performance monitoring, customer satisfaction management, organizational transformation, cost optimization
Preferred skills
Consulting experience, executive relationship management, complex organizational navigation, strategic thinking, problem-solving
Technologies
IT service management tools, business case software, governance platforms
Responsibilities
Build and maintain strategic relationships with senior stakeholders, act as primary point of contact for customer issues, understand customer business strategies and technology roadmaps, represent customer requirements in service design, develop strategic account plans, lead demand management activities, manage change requests and governance compliance, own end-to-end preparation of business cases, oversee service transition activities, monitor service delivery performance and KPIs, act as voice of the customer for quality concerns, support organizational transformation and cost optimization, lead monthly governance meetings, prepare quarterly steering committee meetings, maintain accountability for financial governance activities, generate and manage customer reporting and performance metrics
Seniority
Senior, hands-on IC