Job
Core
Building and managing strategic partnerships with global telecom operators to negotiate agreements, ensure optimal rates and quality, and support voice and messaging services.
Role type
Senior Carrier Relations Manager
Builds
Global voice traffic termination, DID/ITFS/LNS/Geo/National numbers, call center services, and OTP traffic termination
Domain
Telecommunications / Voice & Messaging Services
Deliverable
client delivery
Required skills
Commercial negotiation, vendor management, telecom market analysis, routing optimization, billing system management, fraud prevention, KPI tracking, cross-functional collaboration
Preferred skills
Experience with WhatsApp Business API, knowledge of LCR+ principles, ability to automate processes
Technologies
VoIP platforms, billing and pricing systems, routing software
Responsibilities
Negotiate commercial agreements with Tier 1 and Tier 2 operators; manage voice traffic termination and DID purchasing; optimize low-margin routes and increase profitability by 15–20%; automate billing, pricing, and routing systems; onboard local vendors and new telecom operators; monitor profitability and prevent commercial losses; interface with Operations, Networks, Product, Marketing, and Finance teams.
Seniority
Senior, hands-on IC