Professional Applicaton Operations Run (m/w/d)
Core
2nd-Level support for applications, services, and infrastructure, ensuring SLA compliance and proactive incident prevention.
Role type
Senior IC application operations engineer
Builds
Application services and infrastructure for Vodafone's network and customer-facing platforms
Domain
Telecommunications / IT Operations
Required skills
IT application operations, SLA monitoring, incident management, process optimization, project lifecycle support, feasibility analysis, implementation support, stabilization support
Preferred skills
Electrical engineering or computer science degree, dual study in IT, IT network operations experience, Telco network operations experience
Technologies
Monitoring tools, IT service management tools
Responsibilities
Monitor and react to SLA/KPI violations, identify and implement proactive optimization measures to prevent incidents, manage escalations up to team lead level, support internal committees for process changes, support application lifecycle projects (feasibility, implementation, stabilization)