System Specialist Operations Run (m/w/d)
Core
Responsible for independent 2nd Level Support of applications, services, and infrastructure, defining and monitoring Service Level Agreements (SLAs) and KPIs, managing escalations, and supporting system rollouts and lifecycle projects.
Role type
Senior IC System Operations Specialist (2nd Level Support)
Builds
Stable and optimized application and infrastructure services for Vodafone customers
Domain
Telecommunications / IT Operations
Required skills
2nd Level Support, SLA/KPI management, Incident prevention, Escalation management, System rollouts, Lifecycle project support, Technical documentation, Root cause analysis
Preferred skills
Cloud operations (AWS, Azure, OCI), UNIX scripting (Perl, PL/SQL, Python), Load balancing, Kepner-Tregoe method, ITIL
Technologies
AIX, HP-UX, Sun Solaris, Linux, Windows, IBM WebSphere MQ, WebLogic, Tomcat, Oracle, AWS, Azure, OCI
Responsibilities
Execute 2nd Level Support for applications, services, and infrastructure; Define and monitor SLAs and KPIs; Identify and implement proactive optimization measures; Manage escalations up to group leadership level; Support rollouts of new systems and software; Create technical instructions for 1st Level Support
Seniority
Senior, hands-on IC
