Lead Specialist, CX
Core
Lead order management and customer communication for TTH-Pet Food in the North American region, ensuring efficient delivery and resolving complex order issues.
Role type
Lead Specialist, Customer Experience (Order Management)
Builds
Order fulfillment and customer service processes for pet food clients
Domain
Food & Beverage / Pet Food
Deliverable
product features
Required skills
Order management, customer communication, supply issue resolution, account portal management, logistics complaint handling, sales order resolution, report compilation
Preferred skills
Advanced English, Advanced Spanish, conflict management, attention to detail, organization
