Lead Specialist, CX
Core
Manage sales order intake, processing, confirmation, and resolution of order blocks while handling customer complaints and maintaining CRM data.
Role type
Lead Specialist, Customer Experience (Order Management)
Builds
Sales order processing and customer service workflows (via careerplan.io/jobs/562949977963445-lead-specialist-cx-at-dsm)
Domain
Consumer goods (health, nutrition, beauty) / Supply Chain
Required skills
Order management, CRM maintenance, stakeholder communication, risk assessment, payment follow-up, data accuracy
Preferred skills
Project management, commercial skills, SAP proficiency, ERP systems
Responsibilities
Manage sales order intake and ensure processing within 24 hours, Monitor call-offs and delivery lead times, Check and resolve order blocks, Handle customer complaints and return orders, Keep stakeholders updated on order status and risks, Support sales with payment follow-up
Seniority
Mid-level specialist (3+ years experience)