Lead Specialist, CX, Taste
Core
Lead a Customer Experience team to shape the customer journey, manage the Order-to-Cash process, and ensure timely product delivery by resolving supply chain challenges.
Role type
Lead Specialist, Customer Experience (CX)
Builds
Customer satisfaction and revenue growth through service excellence and efficient order management
Domain
Consumer Goods / Supply Chain
Deliverable
client delivery
Required skills
Order-to-Cash process management, supply chain coordination, demand planning, issue resolution, data management, crisis management, stakeholder communication
Preferred skills
Entrepreneurial mindset, emotional intelligence, negotiation skills, active listening, precision
Technologies
None explicitly stated
Responsibilities
Streamline Order-to-Cash processes and coordinate customer needs; Accurately comprehend and input customer demand; Resolve supply chain challenges to ensure smooth deliveries; Foster transparent communication between customers and Firmenich; Take ownership of customer constraints and enhance service standards; Initiate, monitor, and close out customer non-conformities; Conduct monthly demand planning activities; Identify and suggest action plans with follow-up; Collaborate with the commercial team to address commercial issues
