Account Manager
Core
Own the customer relationship across adoption, value realization, renewal, retention, and account growth for Microsoft 365/Teams customers in the ANZ region.
Role type
Senior Account Manager (B2B SaaS)
Builds
Customer retention, renewal revenue, and expansion opportunities for an integrated Human Success Platform
Domain
B2B SaaS / Human Capital Management / Microsoft 365 ecosystem
Required skills
B2B SaaS account management, renewal negotiation, upsell/cross-sell strategy, CRM data management, stakeholder management, churn risk identification, commercial acumen, Microsoft 365/Teams domain knowledge
Preferred skills
Microsoft Dynamics 365, HR technology, learning and engagement solutions
Responsibilities
Manage portfolio of ANZ customer accounts across the full post-sale lifecycle; lead regular customer check-ins and business reviews; own renewal readiness and drive on-time closure; lead commercial renewal conversations including pricing and term alignment; identify and develop upsell and expansion opportunities; maintain accurate account and subscription data in CRM; act as the voice of the customer internally to improve product offerings
Seniority
Senior, hands-on IC