Engagement Expert
Core
Post-sale operational engine driving implementation, recurring project delivery, and client enablement for a B2B SaaS platform used by local governments.
Role type
Senior IC customer success/delivery manager
Builds
Implementation lifecycle, recurring surveys, content pages, and client training programs (via careerplan.io/jobs/56-00B-3F-C6A-engagement-expert)
Domain
Public sector / Local government / Community engagement
Deliverable
product features
Required skills
B2B SaaS implementation, project management, platform configuration, public safety domain knowledge, data analysis, stakeholder management
Preferred skills
NLP/ML product experience, community engagement workflows, project management tools (Monday.com), CS platforms (Planhat, Gainsight), AI tool utilization
Responsibilities
Manage full implementation lifecycle from closed won to go-live, configure and personalize platform modules, deliver client training, drive recurring project delivery, track adoption and account health
Seniority
Senior, hands-on IC