Benefits Administrator
Core
Administers benefits, leave, and compliance programs for employees in the U.S. and Canada, serving as the primary liaison with vendors and brokers.
Role type
Benefits Administrator
Builds
Benefits programs, leave administration, and People & Culture policies for North America
Domain
Human Resources / Benefits Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Benefits administration, leave management, policy governance, compliance, HRIS proficiency, payroll coordination, vendor/broker management
Preferred skills
U.S. and Canadian benefits expertise, global mobility administration, onboarding/offboarding support
Technologies
HiBob, ADP, carrier platforms, Microsoft Office
Responsibilities
Administers U.S. and Canada benefits programs and serves as the primary liaison among employees, benefits brokers, carriers, and vendors. Responds to employee questions, resolves benefits issues, escalates complex matters as appropriate, and ensures employees receive timely and accurate information. Administers leave-of-absence programs across the U.S. and Canada, including employee communications, documentation, case coordination, tracking, and compliance with applicable requirements. Administers benefits enrollments, qualifying life event changes, terminations of coverage, and other benefits-related updates across HiBob, ADP, carrier platforms, and related systems. Partners with the Senior Director, People & Culture, NAM on benefits renewals, plan design changes, employee communications, and ongoing administration to support market competitiveness and responsible stewardship of benefit spend. Facilitates People & Culture Onboarding for new hires, coordinating orientation, resources, and helping to support the overall onboarding experience. Partners with P&C team to support offboarding activities, including required benefits-related communications & compliance items. Creates, maintains, and updates employee handbooks, policies, procedures, and related documentation to support compliance with applicable legal and business requirements. Drives the administration and implementation of employee well-being and engagement initiatives for NAM. Partners closely with payroll and finance to ensure benefits deductions, leave-related pay changes, and other benefits-related payroll updates and audits are processed accurately and on time. Provides backup support for NAM payroll processing as needed. Coordinates global mobility administration, including immigration documentation, case tracking, records maintenance, and timely coordination with Crew, managers, and external immigration partners.
Seniority
Mid-level, hands-on IC
